Guidelines
Community Standards
Our commitment to building a safe, respectful, and trustworthy boating community where everyone can thrive.
Moorina is built on trust, transparency, and mutual respect. These community standards apply to all users—whether you're a host, renter, or buyer. By using our platform, you agree to uphold these values and help us maintain the highest standards of conduct.
Respectful Communication
Treat all community members with respect and courtesy.
Use clear, professional language in all communications.
Avoid harassment, discrimination, or offensive behavior.
Respond promptly to inquiries from potential renters or buyers.
Resolve disputes professionally and in good faith.
Accurate Listings
Provide honest and complete descriptions of your mooring.
Upload clear, recent photos that accurately represent the property.
Disclose all relevant information, including known issues or limitations.
Update availability and pricing promptly.
Correct errors or misleading information immediately upon discovery.
Payment Integrity
Honor all agreed-upon payment terms and conditions.
Do not request payments outside the Moorina platform.
Maintain transparent pricing without hidden fees.
Refund security deposits according to agreed terms.
Report suspicious payment activity to our support team.
Environmental Stewardship
Maintain your mooring and surrounding area in good condition.
Minimize environmental impact on local marine ecosystems.
Dispose of waste responsibly and follow local regulations.
Protect sensitive habitats and marine life.
Encourage sustainable boating practices among community members.
Responsibility & Safety
Ensure your vessel and mooring meet all safety standards.
Report hazards or safety concerns to relevant authorities.
Comply with all maritime laws and regulations.
Maintain proper insurance coverage.
Never operate under the influence of drugs or alcohol.
Community Contribution
Share knowledge and experiences to help other members.
Provide honest reviews based on personal experience.
Support new members and help them navigate the platform.
Report policy violations or suspicious activity.
Participate constructively in community discussions.
Policy Violations
The following actions violate our community standards and may result in account suspension or removal:
Fraudulent listings or misrepresentation of property
Non-payment or payment disputes without good faith resolution
Harassment, discrimination, or abusive behavior
Violation of environmental or safety regulations
Unauthorized third-party involvement in transactions
Multiple complaints from verified community members
Attempt to bypass platform policies or systems
Enforcement & Appeals
Our Commitment: We investigate all violations fairly and take appropriate action based on severity and context.
Warnings: Minor first-time violations may result in a warning and opportunity to correct the behavior.
Suspension: Repeated or serious violations may result in temporary account suspension.
Removal: Severe violations will result in permanent removal from the platform.
Appeals: If you believe action was taken in error, you may submit an appeal with supporting evidence to our support team within 30 days.
Build Together
Every member of our community plays a role in making Moorina the most trusted boating platform in New Zealand.