Cancellation Policy

Nightly & weekly stays (under 30 nights)

• 14+ days before arrival — 100% refund.
• 7–13 days before arrival — 50% refund.
• Inside that window — no refund within 7 days of arrival for marina listings, or within 24 hours of arrival for personal listings.

Monthly stays (30 nights or more)

• More than 30 days before check-in — 100% refund.
• 14–30 days before check-in — 50% refund.
• Less than 14 days before check-in — no refund.

3% transaction fee

For instant approval listings, a 3% transaction fee is charged on all cancellations and is deducted from any refund amount.

Before you're charged

If your booking request is still awaiting host approval, your card is only on hold — cancelling releases the hold in full with no charge. If a host cancels or declines your booking, you are refunded in full.

Cancelling due to unforeseen circumstances? Contact our team at info@moorina.co.nz — exceptions are considered case by case.